CBC News Marketplace – When we originally aired this story, Air Canada told us that improving on-time performance was a priority for the airline. In an e-mail to Marketplace, we were told: “Air Canada is now engaged in a company-wide, on-time-performance initiative that is resulting in continuous improvement in this area.”
The Wall Street Journal – The forecast calls for heavy frustration with a 50% chance of innovation at U.S. airports this summer.
Airport crowds are expected to be the largest in the U.S. since 2008. There’s already concern that budget cuts in Transportation Security Administration overtime will lead to longer security-screening lines. Atlanta’s airport said wait times from an apparent TSA staffing shortage stretched to 70 minutes on a recent Friday, and both the airport and Delta Air Lines are encouraging summer travelers in Atlanta to get to the airport two hours before departure.
Chicago Tribune – The two dominant air carriers out of Chicago’s O’Hare International Airport, United Airlines and American Airlines, scored poorly in yet another satisfaction survey, this time by J.D. Power & Associates. And Southwest Airlines, the primary carrier out of Chicago Midway Airport, ranked high, as it usually does.
Chicago Tribune – Flying foreign airlines can be so much more pleasant than our domestic options. On a recent KLM flight to Amsterdam, the Dutch airline behaved as if it was in the customer-service industry, not merely transporting a bunch of people from one point to another.
I’ve flown enough non-U.S. airlines to know this situation to be true, but I do it so occasionally that it amazes me every time.
Forbes- The neighborhood streets outside Atlanta’s Hartsfield-Jackson Airport are mostly quiet during the day, with few people on the sidewalks. Sometimes the only noise you can hear is the sound of leaves rustling on the trees.
Inside the airport, things are rather different. On an average day more than 250,000 travelers pass through its terminals on nearly 2,500 flights.